MakeMyTrip or MakeMyTrauma
Booking tickets from MakeMyTrip was nothing less than a traumatic experience. Being a net Savvy person, I had always preferred to book tickets online rather than any agent or otherwise, however, this was the first time, I opted for an online agent. Here are my experiences with makemytrip.
CONS:
1.) The Customer Service is pathetic. In fact, there is no room for customer service. Lets explore the options.
First is Toll free number 1-800-11-8747. Try this and no number from Bangalore will ever reach it. You will get an ERROR message as soon as you press the last 8 digit. If you are brave enough and wanna try the STD number : +91 11 2653 3251, then you will hear the 'Thank you for your patience, Your call is important to us. All our representatives are busy..' eternally.
Next is there Email/Feedback suggestion which will never ever respond back. I guess, its some junk feature of the web.
There is only one Local Office in Delhi. For Rest of India, you are at your own.
Finally, there was some online chat funda [which is now duly removed], which was the only answerable from makeMyTrauma.
2.) There are numerous complaints of 'negligence' from this online agent. Sometimes dates of booking are mismatched, sometime its the time of the flight. Most common complaint is regarding the 'Delivery of Tickets', which they dutyfully forgets every now and then. There are few chain mails circulating in Infosys for the same.
3.) Also, when you book tickets from this site, you will be given a number, a reference number. PLEASE NOTE IT DOWN. It wont be stored anywhere in the site thereafter. Yes, you have a login facility but that is nuts. When you click on 'My Itenary' your Page doesn't move. It wont show any of the Booked Ticket history or any past transaction. So if you loose that reference, only God might help you. Site features are very poorly managed.
4.) Do Not book the tickets from this agent if you are outside Delhi or less, you are far from South Delhi - where the office of this trauma is located. In case of issues like these, you can at least catch hold of these guys and not pain yourself, in case you are in Bangalore or anywhere else.
Example in Point: One of my cousin in USA booked the tickets for his parents back in INDIA. As he had heard the name, MakeMyTrip quite often and he thought that service must be good. He was as helpless as me and two days before the flight date, tickets were nowhere. Then he contacted NY office and blasted them all. Next day tickets were delivered. Usual time for the delivery of tickets is 3-4 days after you book but it normally turns out to be usually 1-2 days before the Flight date and that too if you persists.
PROS:
1.) There are definately some plus points. First of all, the site is very fast.
2.) Next its fare pundit feature is too good. If you want to look for all the alternatives from Bangalore to Lucknow, it will show all the combinations for connecting flights with full details. I usually had to struggle between the match of the timings between these connecting flights.
Optimization Technique:
Use the sites to get an idea of timing of the flight and then book the tickets for the journey via the bidding route. There are many sites which does the same. Try www.travelguru.com It has a Bangalore office. In case time is less or for whatever reason you are going by any of the online agent, Make sure they have a 'physical office' in your area. This is one of the most important feature else you will regret deeply, if you have to.
CONS:
1.) The Customer Service is pathetic. In fact, there is no room for customer service. Lets explore the options.
First is Toll free number 1-800-11-8747. Try this and no number from Bangalore will ever reach it. You will get an ERROR message as soon as you press the last 8 digit. If you are brave enough and wanna try the STD number : +91 11 2653 3251, then you will hear the 'Thank you for your patience, Your call is important to us. All our representatives are busy..' eternally.
Next is there Email/Feedback suggestion which will never ever respond back. I guess, its some junk feature of the web.
There is only one Local Office in Delhi. For Rest of India, you are at your own.
Finally, there was some online chat funda [which is now duly removed], which was the only answerable from makeMyTrauma.
2.) There are numerous complaints of 'negligence' from this online agent. Sometimes dates of booking are mismatched, sometime its the time of the flight. Most common complaint is regarding the 'Delivery of Tickets', which they dutyfully forgets every now and then. There are few chain mails circulating in Infosys for the same.
3.) Also, when you book tickets from this site, you will be given a number, a reference number. PLEASE NOTE IT DOWN. It wont be stored anywhere in the site thereafter. Yes, you have a login facility but that is nuts. When you click on 'My Itenary' your Page doesn't move. It wont show any of the Booked Ticket history or any past transaction. So if you loose that reference, only God might help you. Site features are very poorly managed.
4.) Do Not book the tickets from this agent if you are outside Delhi or less, you are far from South Delhi - where the office of this trauma is located. In case of issues like these, you can at least catch hold of these guys and not pain yourself, in case you are in Bangalore or anywhere else.
Example in Point: One of my cousin in USA booked the tickets for his parents back in INDIA. As he had heard the name, MakeMyTrip quite often and he thought that service must be good. He was as helpless as me and two days before the flight date, tickets were nowhere. Then he contacted NY office and blasted them all. Next day tickets were delivered. Usual time for the delivery of tickets is 3-4 days after you book but it normally turns out to be usually 1-2 days before the Flight date and that too if you persists.
PROS:
1.) There are definately some plus points. First of all, the site is very fast.
2.) Next its fare pundit feature is too good. If you want to look for all the alternatives from Bangalore to Lucknow, it will show all the combinations for connecting flights with full details. I usually had to struggle between the match of the timings between these connecting flights.
Optimization Technique:
Use the sites to get an idea of timing of the flight and then book the tickets for the journey via the bidding route. There are many sites which does the same. Try www.travelguru.com It has a Bangalore office. In case time is less or for whatever reason you are going by any of the online agent, Make sure they have a 'physical office' in your area. This is one of the most important feature else you will regret deeply, if you have to.
posted by Jhaaria - from IIT K 2001 at 8:09 PM
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